COMA
Certificate in Office Management and Administration
A practical four-day certification course equipping office professionals with the skills to manage workplace activities, communication, and teams effectively.
- Duration
- 4 days
- Next session
- 2 Nov 2026 – 5 Nov 2026
- Level
- advanced
- Format
- Classroom
- Available in
- Dubai, UAE
- Language
- EN
- Accreditation
- ILTC — Missouri State University
- Investment
- USD 3,990 VAT not included
Program overview
The Certificate in Office Management and Administration is a hands-on programme designed for professionals who organise and manage workplace activities. Across four themed days, participants develop competence in areas ranging from records management and event planning to leadership, communication, and team dynamics. The course combines interactive methods with real-world application to deliver immediate workplace impact.
Learning outcomes
- Understanding modern organisational structures and professional roles
- Building skills to prioritise tasks and manage resources effectively
- Mastering file organisation, records management, and data indexing
- Advancing workplace communication across multiple channels and formats
- Growing leadership capability and productive team collaboration
Curriculum
- Organisational design, roles, and professional conduct in the office
- Filing systems, records management, and event planning essentials
- Workplace communication, presentation skills, and meeting effectiveness
- Leadership styles, delegation strategies, and managing upward relationships
- Team dynamics, intercultural collaboration, and team-building approaches
Who should attend
- Executive Secretaries seeking to sharpen administrative and leadership skills
- Executive Assistants managing complex organisational responsibilities
- Office Managers responsible for day-to-day workplace operations
- Administration Managers overseeing teams and office environments
- Management Secretaries and Senior Assistants in mid-to-large organisations
What's included
- Four days of face-to-face instructor-led training
- Interactive exercises, simulations, and role-plays
- Case study analysis and group work sessions
- Pre-training and post-training self-assessment
- End-of-course participant presentation
- Personal action planning for workplace application
- Certificate of completion (ILTC accredited)
Accredited by
ILTC — Missouri State University
Upcoming sessions
- 2 Nov 2026 – 5 Nov 2026 Dubai, UAE USD 3,990 Open
Common questions
Do I need formal management experience to join COMA? +
COMA is pitched at an advanced level, so participants typically have some experience in an administrative or secretarial role before attending. You do not need a formal management title, but you should already be handling organisational responsibilities in your day-to-day work. Those completely new to office administration would be better served by a foundational programme first.
What certification do I receive after completing the course? +
Participants who complete the programme receive an ILTC-accredited Certificate in Office Management and Administration. The certificate is issued by iLead and carries the accreditation of the International Leadership and Training Centre (ILTC). There is no separate external exam; assessment is based on participation and the end-of-course presentation.
How is participant performance assessed during the four days? +
Assessment on COMA is continuous rather than exam-based. It draws on a pre- and post-training self-assessment, active participation in exercises and simulations, and a closing presentation that each participant delivers at the end of the course. This approach is designed to reflect real workplace performance rather than written test results.
Which roles benefit most from this programme? +
COMA is designed for Executive Secretaries, Executive Assistants, Office Managers, Administration Managers, and Senior Assistants who carry responsibility for organising people, information, and office operations. It is particularly relevant for those who manage upward relationships or coordinate across teams and departments in mid-to-large organisations.
Is ILTC accreditation recognised outside the country where I work? +
ILTC accreditation is recognised across a number of international contexts, particularly in the Gulf region and among organisations that value professionally certified administrative credentials. Recognition ultimately depends on your employer and jurisdiction, so it is worth verifying with your HR department if a specific regional or industry standard is required.
What should I do to prepare before attending COMA? +
iLead provides a pre-training self-assessment that helps you identify your current strengths and development priorities before the course begins. Beyond that, reflecting on specific challenges you face in your current role — around communication, records, or team coordination — will help you get more from the interactive exercises and personal action planning sessions.
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