Total Quality Management (TQM) for Public Sector
A practical course equipping public sector professionals with quality management principles to improve service delivery, accountability, and institutional performance.
- Next session
- 6 Sept 2026 – 9 Sept 2026
- Level
- intermediate
- Format
- Classroom
- Available in
- Riyadh, KSA
- Language
- EN
- Investment
- USD 4,780
Program overview
The Total Quality Management (TQM) for Public Sector course equips government officials, regulators, and public administrators with the tools to embed quality principles in public service delivery. It emphasizes efficiency, citizen-centric approaches, and process improvements tailored to the unique challenges of public sector organizations. By integrating modern quality tools with public governance priorities, participants will be able to improve institutional performance and align public services with long-term national development goals.
Learning outcomes
- Understand how quality management principles apply to public institutions
- Identify opportunities for continuous improvement in government services
- Build accountability and transparency into public sector processes
- Adapt quality frameworks to citizen-centric service delivery models
- Align quality initiatives with national development and governance priorities
Curriculum
- Foundations of quality management in a public sector context
- Citizen-centric service design and process improvement techniques
- Accountability, transparency, and governance through quality systems
- Practical application via case studies and public sector simulations
- Aligning quality initiatives with national strategies and long-term goals
Who should attend
- Government officials responsible for service delivery and administration
- Public sector regulators and policy implementers
- Public administrators seeking to improve institutional performance
- Quality and compliance officers within government entities
- Mid-to-senior managers in public agencies undergoing transformation
What's included
- Comprehensive training materials prepared for skill advancement
- Learning groups for knowledge exchange and peer-to-peer interaction
- Attendance monitoring and reporting throughout the program
- Full logistical support including transfers and guided city tours
- Post-training competency assessment and expert performance report
- Ongoing trainer access for consultations on real workplace challenges
Upcoming sessions
- 6 Sept 2026 – 9 Sept 2026 Riyadh, KSA USD 4,780 Open
Common questions
Can I pay or hold a seat without payment? +
Yes — when you submit an enrollment request, we hold a tentative seat for you. Your training advisor will confirm payment options (invoice, card, bank transfer) before final confirmation. No payment is required to express interest.
Is there a group rate for my team? +
We offer reduced rates for groups of 3 or more from the same organisation, and we can deliver private cohorts on-site or virtually. Mention 'group booking' in your enrollment message and we'll get back with options.
What happens if I have to cancel? +
Cancellations more than 14 days before the start date are fully refundable. Within 14 days, you can transfer your seat to a colleague or to a future cohort at no extra cost. Full terms are in our AGB.
Do you offer this in-house at our company? +
Yes. Most of our programmes can be delivered on-site at your office, fully customised to your industry and team's level. Tell us in your message and an advisor will scope a private edition.
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