Certified Patient Experience Leader
Healthcare & Medicine
Course Details
Riyadh, KSA
7th Sep 2025 – 10th Sep 2025
Medium to High Level
English
Price: $ 2,290.00
Training Advisor
Armir Çeliku
Tel: +966 (11) 500 1170 ext. 103
Email: [email protected]
Healthcare and Medicine / Leadership Consultant
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Description
The Certified Patient Experience Leader is a 4-day masterclass jointly created by Mawared and iLead. Specifically designed for the
Healthcare scene in Saudi Arabia, the CPEL is a CME-accredited course that aims to provide its attendees with the key Patient Experience technical skills while highlighting the core human element of this field that is essential for effective operations in PX.
The CPEL enables its participants to excel in their roles as healthcare professionals by introducing global standards of practice and how they should be combined with soft skills while discussing strategies and preparations for the future of the PX industry through the ongoing transformation efforts in the Kingdom.
Learning Outcomes
- Acquire a comprehensive understanding of the key principles and fundamentals of patient experience leadership.
- Explore the significance of patient-centered care and its impact on enhancing the overall healthcare experience for individuals.
- Evaluate the role of leadership in fostering a positive organizational culture that prioritizes patient satisfaction and engagement.
- Examine strategies for implementing and sustaining patient-centered initiatives in healthcare organizations within the Saudi Arabian healthcare system.
- Develop skills in utilizing feedback mechanisms and patient surveys to assess and improve the quality of patient experiences in
healthcare settings. - Analyze case studies and best practices in patient experience leadership from both local and international perspectives.
Who Should Attend?
The CPEL has been designed for GCC healthcare professionals who are seeking to introduce global standards in patient experience to their organizations.
