Certificate in Customer Experience Excellence (CCXE)
Tourism & Hospitality
Course Details
Dubai, UAE
17th Nov 2025 – 21st Nov 2025
Medium to High Level
English
Price: $ 4,990.00
Training Advisor
Gentiana Rexhepi
Tel: +966 (11) 500 1170 ext. 108
Email: [email protected]
Customer Experience and Tourism Consultant
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Description
The Certificate in Customer Experience Excellence (CCXE) program is designed to help participants create exceptional customer experiences that drive loyalty and satisfaction. Over five days, this course focuses on customer-centric strategies, service quality improvement, and innovative approaches to enhance the customer journey.
Learning Outcomes
Participants will:
- Understand the principles and importance of customer experience management.
- Learn techniques to design and implement customer-centric strategies.
- Develop skills to assess and improve service quality across touchpoints.
- Gain insights into leveraging customer feedback to enhance experiences.
- Explore methods to foster a culture of customer excellence within organizations.
Who Should Attend?
This program is ideal for:
- Customer service managers and team leaders aiming to improve customer satisfaction.
- Marketing and operations professionals responsible for customer experience strategies.
- Business leaders seeking to build a customer-focused organizational culture.
- Individuals aspiring to advance their careers in customer experience management.
