Certificate in Customer Experience Excellence (CCXE)
Tourism & Hospitality
Course Details
Jeddah, KSA
7th Sep 2025 – 11th Sep 2025
Medium to High Level
English
Price: $ 4,990.00
Training Advisor
Gentiana Rexhepi
Tel: +966 (11) 500 1170 ext. 108
Email: [email protected]
Customer Experience and Tourism Consultant
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Description
The Certificate in Customer Experience Excellence (CCXE) program is designed to help participants develop the skills needed to create exceptional customer experiences in the tourism and hospitality industry. Over five days, this course focuses on customer journey mapping, service quality improvement, and strategies to exceed customer expectations and build lasting loyalty.
Learning Outcomes
Participants will:
- Understand the principles of customer experience management and its importance.
- Learn techniques for mapping customer journeys and identifying touchpoints.
- Develop strategies to enhance service quality and exceed customer expectations.
- Gain insights into leveraging feedback to drive continuous improvement.
- Explore methods to foster a customer-centric culture within organizations.
Who Should Attend?
This program is ideal for:
- Customer service professionals aiming to enhance their skills in customer experience management.
- Managers and leaders in the tourism and hospitality sector.
- Business owners seeking to build customer loyalty and brand reputation.
- Individuals aspiring to specialize in customer experience excellence.
