Certificate in Customer Experience Excellence – CCXE
Tourism & Hospitality
Course Details
Dubai, UAE
13th Oct 2024 – 17th Oct 2024
Medium to High Level
English
Price: $ 4,090.00
Training Advisor
Gentiana Rexhepi
Tel: +966 (11) 500 1170 ext. 108
Email: [email protected]
Customer Experience and Tourism Consultant
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Description
The Certificate in Customer Experience Excellence (CCXE) course is designed for professionals aiming to improve customer satisfaction and loyalty. This course focuses on the key aspects of delivering outstanding customer experiences, effective communication, and handling customer feedback.
Learning Outcomes
- Understand the principles of customer experience excellence
- Learn strategies for enhancing customer satisfaction and loyalty
- Develop skills in effective communication and service delivery
- Gain tools for managing and responding to customer feedback
- Enhance your ability to create positive and memorable customer experiences
Who Should Attend?
- Customer Service Professionals
- Sales Representatives
- Marketing Professionals
- Frontline Staff
- Anyone involved in managing customer interactions
