Certificate in Customer Service – CCS
Hospitality, Operations & Customer Care
Course Details
Riyadh, KSA
1st Dec 2024 – 5th Dec 2024
Medium to High Level
English
Price: $ 4,099.00
Training Advisor
Gentiana Rexhepi
Tel: +966 (11) 512 2920 ext:1009
Email: gentiana.rexhepi@ilead.swiss
Tourism and Customer Experience Portfolio
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Description
The following customer service program focuses on developing highly desirable abilities such as leadership, cultural intelligence, and a managerial approach to business operations. Participants will be prepared to progress their careers in this dynamic field if they have a passion for creating experiences, the flexibility to pivot with trends, the ability to lead a team, and business acuity.
The fundamentals of customer service are covered in this course, which then transforms that knowledge into real-world application. After taking this customer service course, participants will understand how adopting a positive outlook, going above and beyond basic customer service, and handling complaints diplomatically will improve their work experience. Participants will study the distinction between internal and external customers and how the creation and application of a thorough customer service policy encourage uniformity in customer treatment and maintains customer satisfaction.
Learning Outcomes
By the end of this course, participants will be able to:
• Understand customer service
• Identify internal and external customers
• Learn how to interact positively with customers
• Develop a positive attitude
• Learn to communicate effectively
• Learn to create and implement service standards
• Learn to evaluate and monitor service standards
• Learn to create memorable customer service
• Use a consistent, professional communication approach.
• Improve abilities in interacting with consumers and efficiently answering their inquiries
• Identify methods to provide value to customer relationships and exceed expectations
• Turning a negative customer service encounter into a positive experience
Who Should Attend?
• Directors and Senior Managers
• Operations Managers
• Members of Tourism & Hospitality Associations
• Operation Managers
• People who are planning to start their own Company in Hospitality Industry
• Company owners who already have businesses but need professional business, management, administration, and marketing skills in tourism.
• Staff
• Operation Administrators
• Supervisors
