Certificate in Customer Experience Excellence – CCXE
Hospitality, Operations & Customer Care
Course Details
Dubai, UAE
13th Oct 2024 – 17th Oct 2024
Medium to High Level
English
Price: $ 4,099.00
Training Advisor
Gentiana Rexhepi
Tel: +966 (11) 512 2920 ext:1009
Email: gentiana.rexhepi@ilead.swiss
Tourism and Customer Experience Portfolio
In partnership with:
See our
training calendar
View
Description
This program explores why ultra-personalized services are the key to customer engagement, and customer value creation is the most crucial part of every business.
For customers, value is the perceived benefits of the products or services received.
For companies, customer satisfaction is value, which results in added profit margins, loyalty, retention, and gains in market share. You will learn how the most successful companies found their differentiation elements and the key to sustainable business success. You will also deep dive into Consumer Behaviour, its different target
markets and expectations.
Lastly, you will uncover the management perspective when looking to improve customer experience.
Learning Outcomes
• To move away from current industry stagnated strategies and embrace innovation and a customer-centric business model as the key to success.
• To innovate and build differentiation experiences through an in-depth analysis of global trends.
• To adjust your business to consumers’ ever-changing expectations to increase your profitability and apply the balanced scorecard to customer experience journey design.
• To analyze successful international business models and identify their unique selling points.
• To assess competitors’ analysis for innovation and not replication
• To investigate the management role in customer experience
• To explore the new type of immersive luxury and its formula and how customers perceive it
Who Should Attend?
This professional program targets middle managers or heads of departments looking to build their team’s efficiency and work satisfaction and hone their skills for an upcoming promotion. Senior and Executive Managers/Directors from any industry looking to develop their business acumen for sustainable business success.
